South Guilford News

Beginning October 25, city of Greensboro and Guilford County residents will be some of the first in the state to use a new community engagement and feedback solution after an interaction with Guilford Metro 911. This new service uses text messaging to contact some 911 callers that have recently reported or been involved in non-life threatening incidents.

These text messages are sent hours, or even days, after the incident and will ask residents to take a quick survey about their experience with the 911 Center. It will also allow residents to provide their own comments, feedback and words of gratitude after receiving public safety service.

“It is important for our Guilford Metro 911 team to hear from the community about how we are doing, especially from those that we have recently spoken to,” said Executive Director Melanie Jones.  “This new product, called PowerEngage will give Guilford Metro 911 leadership access to caller feedback in near real time and provide insights into areas where we can improve the service we provide to the community, and help boost our telecommunicators morale when positive feedback is provided.”

With PowerEngage, text message surveys are sent to those whose cell phone number is recorded as part of a call for service. Text messages containing the survey should come from a 336-344-9726 or 336-438-2859 number.

Residents that do not want to participate can simply not respond to the text message. As with all texts, anyone may reply with STOP and that will opt them out of all future text surveys from the department.

These surveys should not be used to report any type of emergency. As always, call 911 for any emergency.

Original source can be found here.